Policies

Medical Records Request/ Release Policy

All requests for medical records must be made in writing and include an original signature of the patient/parent/guardian.
Once a written request is submitted, records will be available within 3-5 business days. Patient will be notified by phone when records are available for pickup (if they are picking up paper records).
Records going to another doctor’s office will be processed with no charge.
Records going directly to a patient will incur a $5.00 charge for office pickup, fax, or email. If patient would like paper records mailed to their home, fee is $10.00. Fee will be collected prior to release of records.

Prior Authorization Policy

Some medical insurances require prior authorization for medical tests and certain medications.
If a test or medication that requires prior authorization is recommended, we will make every effort to obtain authorization from your insurance company by contacting them and supplying all necessary documentation. We cannot guarantee that authorization will be granted.
The prior authorization process can take up to 10-14 business days to complete. The office will notify the patient by phone once the prior authorization is approved or denied.

Forms

This policy pertains to any form that requires completion by doctor or technician including driver’s license form, failed vision screening form and FMLA paperwork.
If time permits, failed vision screening and driver’s license forms will be filled out at the time of a patient’s appointment at no charge.
Forms dropped off, mailed, faxed or emailed to the office will be completed within 10-15 business days. The office will notify the patient by phone when the forms are ready for pickup. A fee will be collected prior to the forms being released. The fee for a simple 1-page form is $5.00. The fee for 2 or 3 page forms is $10.00. The fee for FMLA paperwork is $25.00.
Completed forms can be picked up, emailed or faxed at no additional charge.
If patient would like forms to be mailed, there will be an additional $5.00 charge. Fee will be collected prior to form being mailed.